Terms

      TERMS AND CONDITIONS



Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the website including the applicable policies, which are incorporated herein by way of reference. If you transact on the website, you shall be subject to the policies that are applicable to the website for such transaction. By mere use of the website, you shall be contracting with Trendz and these terms and conditions including the policies constitute your binding obligations with Trendz.

We allow the user to surf the website or make purchases without registering on the Website. The term "We", "Us", "Our" shall mean Trendz.


Use of the Website

You agree, undertake and confirm that your use of website shall be strictly governed by the following binding principles:



  1.      You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. We reserve our right to bar any such activity.


  1.      You shall not attempt to gain unauthorized access to any portion or feature of the website, or any other systems or networks connected to the website or to any server, computer, network, or to any of the services offered on or through the website, by hacking, password "mining" or any other illegitimate means.


  1.      You shall not probe, scan or test the vulnerability of the website or any network connected to the Website nor breach the security or authentication measures on the website or any network connected to the website. You      may not reverse look-up, trace or seek to trace any information on any other user of or visitor to website, or any other customer, including any account on the website not owned by you, to its source, or exploit the website or any service or information made available or offered by or through the website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the website.


  1.      You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by us or otherwise engage in any conduct or action that might tarnish the image or reputation, of Trendz or otherwise tarnish or dilute any trade name as may be owned or used by us. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the website or any systems or networks connected to Trendz.


  1.      You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the website or any transaction being conducted on the website, or with any other person's use of the website.


  1.      You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the website or any service offered on or through the website. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.


  1.       You may not use the website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Trendz and/or others.


  1.      You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules there under as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding your use of our service and your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.


  1.      It is possible that other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on the Website and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the website, and that the recipient may use such information to harass or injure you. We do not approve of such unauthorized uses, but by using the website you acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the website. Please carefully select the type of information that you publicly disclose or share with others on the website.


  1.      We shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).



Product Description

We do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.



Limitation of Liability

In no event shall Trendz be liable for any special, incidental, indirect or consequential damages of any kind in connection with these terms of use, even if user has been informed in advance of the possibility of such damages.

Contact Us

You can contact us via our ‘Contact Us’ page or send us a mail at trendzboutiquealpy@gmail.com


Profanity Policy

Trendz prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.




Product pricing disclaimer

The prices displayed in our catalogues are quotes which may vary from country to country for the same product. Prices shown on the website both for India and in other international countries are subject to change without prior notice. These prices only reflect the maximum retail price (MRP) and do not include shipping and taxes which may be extra as applicable.


Modes of payment

For shipping to India, we accept all major debit & credit cards (including mastercard, visa & american express), UPI payments and also provide net banking options across major banks. For all international transactions, contact us directly at trendzboutiquealpy@gmail.com or whatsapp +91 8075126935.


We ship through registered courier companies for orders within India as well as abroad.

Once your order is placed, it takes approximately 24 hours for us to authenticate your order, after which your order will be dispatched.
Indian shipping: delivery within 7- 10 working days
international shipping: delivery within 15 working days. For international orders kindly contact us directly at trendzboutiquealpy@gmail.com

Please note that Saturdays, Sundays and public holidays are not set as working days for standard deliveries.

Furthermore

  1.      Trendz reserves the right to impose limits on the number of Transactions which it may receive from an individual valid Credit/Debit/ Cash Card/ Valid Bank Account/ and other such infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual buyer during any time period, and reserves the right to refuse to process transactions exceeding such limit.


  1.      Trendz reserves the right to refuse to process transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by buyer with Trendz or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.


  1.      Trendz may delay notifying the payment confirmation i.e. informing Seller to Dispatch, if we find it suspicious or for buyers conducting high transaction volumes to ensure safety of the transaction and transaction price.


  1.      The buyer acknowledge that we will not be liable for any damages, interests or claims etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction price which is beyond control of Trendz.


  1.      Buyer shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under,      Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and our website. 


  1.      All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.


  1.      All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between buyer and the respective issuing Bank.



Shipping charges

Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.


Orders

If there is any special comment or specification please mention it in our remarks section. Our representative will call you back if required.

For international shipping kindly contact us directly at trendzboutiquealpy@gmail.com.

Courier companies generally deliver the shipments during normal working hours, which may vary across courier companies and from country to country.


Customs duty for international order

Import duties/taxes may arise on the arrival of your parcel to the shipping destination. The charges may vary as per the rules of different countries depending on the merchandise, order value, merchandise quantity, end use, and composition of materials used to make the merchandise and is solely at the discretion of the duty officer.

Please note custom duty is added over and above the shipping cost. Shipping & handling costs refers to the cost of shipping an item from the shipping location to the destination country.

We do not take any duty/taxes in advance from customers. If any such duty/taxes are applicable for your shipment, the respective courier company will directly contact you with the required information.

On receiving such information, you will have to pay the duty/taxes amount to the concerned courier company. Once paid, the service provider usually delivers the shipment to you.


Non-availability on delivery

Our delivery partners will attempt to deliver the package two times before they return it to us. Please provide the complete & accurate shipping address including pin code and a mobile number. This will help us in delivering your order faster. We are not responsible for any delay caused by any unforeseen and unavoidable time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

*********IMPORTANT INFORMATION REGARDING COLOUR**********


The colours shown on the pictures  and the recommended field when ordering are not guaranteed to be the exact match and might or will vary a couple of tones over or under that of the given option depending on the saturation, hue and configuration of the devices that a person uses. Those options are only to be used as reference and not as validation of it being the exact same colour tone.



Returns

Trendz endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition. If you’ve had an incorrect product delivered to you (product doesn’t match the item in the order confirmation {Policy regarding colour mentioned above}), or if the product you receive has a genuine quality/manufacturing defect then we will be happy to exchange your product for a replacement.

Since we provide a detailed and accurate size chart for our products, we encourage the customer to always refer to the chart to pick the correct required size. Failure in choosing the required size or error made in choosing the required size WILL NOT be grounds for a return or replacement. The customer can always get in touch with us prior to placing an order for any questions or doubts regarding the size chart, or if the customer requires assistance in choosing the right size, via our email (trendzboutiquealpy@gmail.com) or WhatsApp (+91 8075126935)

If you would like to exchange a piece of clothing for a different size or have received a defective product please write to us within 5 days of delivery. We will be happy to offer you a refund, following a quality check, which will be processed in 7-10 working days. 

****PRODUCTS CANNOT BE EXCHANGED OR RETURNED FOR REASONS OTHER THAN THE ABOVE****


Following products shall not be eligible for return or replacement:

  •      Damages due to misuse of product by the buyer
         

  •      Any product that is returned without all original packaging and, all other items originally included with the product/s delivered.

         

  •      Clothes worn (other than for trial), altered, washed, soiled or damaged in any way.

         

  •      Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.

         

  •      Damaged or defective clothing products are meanwhile covered by the 5 Day Replacement Guarantee


  • Policy regarding colour mentioned above




Returns Policy


Definition: 'Return' is defined as the action of giving back the item purchased by the buyer on our website. Following situations may arise:

  •      Item was defective
         

  •      Item was damaged during the Shipping

         

  •      Products was/were missing

         

  •      Wrong item was sent by the Seller (Policy regarding colour is mention on previous paragraphs)


Return will result in refund of money.

Buyer need to raise the refund request within 5 days from the date of product delivery by contacting us at trendzboutiquealpy@gmail.com or via whatsapp: +91 8075126935

Please note after 5 days after the delivery of the product the return Option will not be available against the individual order.

The amount will be refunded only after the receipt and verification of the product by Trendz and if we find that the product meets our Return Policy Conditions.

Trendz reserves the right to reject the claim of any Return Request as well as reject the return if the product on inspection does not meet our return policies.

In such an event the product would be returned back to the customer without any replacement.


** KINDLY DO NOT DISPATCH THE PRODUCTS BEFORE RECEIVING A “RETURN ACCEPTED” CONFIRMATION EMAIL FROM US**



Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are two failed delivery attempts by our shipping agency and/or the package is refused by the recipient. Once received, our team will study the need for return or exchange and based on their jurisdiction the exchange request will be processed.

To return or exchange a product or report any damages in transit please get in touch with our customer care within 1 days of delivery at +91 8075126935 from Monday to Saturday, between 10:00 am to 6:00 pm (IST) or email us at trendzboutiqueaply@gmail.com with your order number, date of transaction, delivery address and an image of the wrongfully delivered or defective item. Our customer care team will look into the issue and respond to you within 48 working hours.


Easy online domestic returns and exchanges



It’s easier than you think. Follow these simple steps to return your purchase by mail:

1. On the bill you receive, circle the item(s) that you’re returning and note the quantity and reason(s) for return on your bill.

2. Pack your return securely, in the original package if possible, and include your completed invoice.

3. Courier the parcel back to us:


Trendz

Cullen Road

Vazhicherry, Alappuzha. 688001

Ph : +91 8075126935


Indemnity

You shall indemnify and hold harmless: Trendz, its owner, licensee, affiliates, subsidiaries (as applicable) and their respective agents and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to, or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.


Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Alappuzha, Kerala, India


International returns

We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at trendzboutiqueaply@gmail.com within 48 hours of receiving the order. Our representative will guide you on this matter.

We do not accept any damage complaints after 5 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request.

** KINDLY DO NOT DISPATCH THE PRODUCTS BEFORE RECEIVING A “RETURN ACCEPTED” CONFIRMATION EMAIL FROM US**

Note: There might be return duties/taxes applicable, so kindly do not ship anything back to us. We won’t be liable to pay the duties/taxes arises on the return shipment.



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